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If you want to return any ordered products, please let us know by sending us a filled out return form (found here). The filled out form should be sent to us along with the returned order to the following address:
Fayne, Goławin 26B, 09-151 Czerwińsk nad Wisłą, or by email : sklep@fayne.pl
The product you wish to return cannot bear any traces of use. It should be complete, in its original packaging, tags and labels included. A refund for the order, including the shipment cost, will be made to the bank account number specified by the customer in the return form within 14 days from the day we receive the returned products.
The refund of the delivery costs is made only in the cases when the order is returned in full. The cost of returning the order to the store is paid for by the buyer.
We do everything possible to make sure that the products you get are free from all and any defects. However, if you noticed a defect you can fill out a complaint. The complaint should be sent on the email address sklep@fayne.pl.
The complaint will be handled within 14 days from the day we receive it. We will inform you by e-mail, or by telephone about the proposed solution to the problem. If the claim is justified, we will replace the defective product with a new one (free of any and all defects), or we will remove the defect entirely.
Cookies and related technologies allow the website to function properly and help us adjust the offer to your needs. You can choose to accept our use of all these files and go to the store, or adapt the use of files to your preferences by selecting "Customize Consents".
Here you can define your preferences regarding the use of cookies.
These files are necessary for our website to function so they can't be switched off.
These files allow you to use other functions of the website (other than those necessary for its functioning). Enabling these files will give you access to the full functionality of the website.
These files allow us to analyze our online store, which may contribute to its better functioning and adaptation to the needs of our Users.
These files are used by the software provider within our store operates. They are not combined with other data left by you in the store. The purpose of collecting these files is to perform analysis that will contribute to the software development. You can read more about this in the Shoper cookies policy.
With these files, we can conduct marketing activities.